Refund policy

Returns, Exchanges, and Refund Policy:

Thank you for shopping at Staple. We want you to be completely satisfied with your purchase. In the event that you need to return or exchange an item, please review our policy below:

Returns:

  • We accept returns within 14 days from the date of delivery, excluding sale items.
  • To be eligible for a return, the item must be unused, unwashed, and in the same condition as when you received it.
  • Please ensure that the original tags and packaging are intact.
  • Personalized or custom-made items are not eligible for returns, unless there is a manufacturing defect or an error on our part.
  • Please note that all Sale items are final sale and cannot be returned.
  • We will take ₹100 for every return of product.

Exchanges:

  • We understand that sometimes you may need a different size or color. We offer exchanges for eligible items.
  • First exchange is on us.
  • After that ₹100 will be chargeable for exchanges.
  • Exchange valid for 14 Days.
  • Exchanges are subject to stock availability.
  • No return or exchange is allowed on an already exchanged item.
  • Please check the size chart before requesting an exchange.
  • Sale items: Only one exchange is allowed, with the option to exchange for the same item or another product of higher value (price difference to be paid by the customer).
  • If the requested item is out of stock, we will process it as a return and issue a refund as per our refund policy.
  • Certain promotional or discount codes may restrict returns/exchanges. Please check the terms & conditions of the coupon before purchase.

Refund Process:

  • Refunds will be initiated within one business day (Monday–Friday, excluding public holidays) after we receive and verify the returned item in our warehouse.
  • Prepaid Orders: Refunds will be processed through the original payment method.
  • Cash on Delivery (COD) Orders: Refunds will be issued as store credits to your registered email ID, valid for six months.
  • Please allow 5-7 business days for the refund to reflect in your account for prepaid orders.
  • If you do not receive your refund within the mentioned timeframe, please contact our support team for assistance.
  • Store credits cannot be extended beyond the validity period.

Return/Exchange Process:

  • To initiate a return or exchange, please contact our customer support team within 14 days of delivery.
  • Provide your order number and reason for return/exchange.
  • You will receive instructions for the return/exchange process.
  • Please securely package the item and include the original invoice or order confirmation inside the package.

Return Shipping:

  • We will arrange pickup for returns and exchanges from your doorstep.
  • Please ensure you are available during the scheduled pickup time.
  • Verify the pickup details with our logistics partner during collection.
  • Return shipping costs will be borne by the customer unless the item is defective or damaged.

Damaged or Defective Items:

  • In the unlikely event that you receive a damaged or defective item, please contact our customer support team immediately with photographs.
  • We will arrange for a return/exchange and cover the return shipping costs in such cases.
  • No charges will apply for genuine manufacturing defects.

Sale Order Policies:

  • No returns are allowed on any items purchased during the sale period.
  • Only one exchange is allowed, with the option to exchange for the same item or another product of higher value (price difference to be paid by the customer).
  • Exchanges during the sale are subject to size availability.

Condition of Returned Items:

  • Items must be returned in their original condition, unused, with tags intact.
  • If the returned product is in poor condition or shows signs of use, the return/exchange request will be rejected, and no refund will be issued.

Please note:

  • Customers are allowed to initiate a return or exchange for a specific issue only once. Subsequent requests for the same issue will not be processed.
  • Certain promotional or discount codes may restrict returns/exchanges. Please check the terms & conditions of the coupon before purchase.
  • Staple reserves the right to refuse returns or exchanges that do not meet the above criteria.
  • The policy mentioned here applies to purchases made directly from our online store. If you purchased our products from a third-party retailer, please refer to their respective return/exchange policies.
  • If you do not receive your refund within the mentioned timeframe, please contact our support team for assistance.

If you have any further questions or require assistance regarding our returns, exchanges, and refund policy, please don't hesitate to contact our customer support team at:

  • Address: RC-04 Ground Floor, Madhu Vihar, Noida, Sector 62, 201309, UP
  • Phone: +91 7701 948 759

We are here to ensure your satisfaction with our products and services.

Note: This returns, exchanges, and refund policy is subject to change without prior notice. Please refer to the most recent version on our website or contact us for any updates.